Privacy Policy
Last updated: October 2026
This Privacy Policy ("Policy") explains how BrainBits Technologies Inc. ("BrainBits," "we," "us," or "our") collects, uses, discloses, and safeguards personal information in connection with your use of the BrainBits website (https://www.brainbits.ai/), web-based tools, mobile or desktop applications, and any other products or services we make available (collectively, the "Services"). BrainBits is not affiliated with any third-party content-hosting platform.
By accessing or using the Services, you ("User" or "you") acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree, please refrain from using the Services.
1. Contact Information
Owner & Data Controller
- BrainBits Technologies Inc.
- 2810 N Church St, PMB 970270
- Wilmington, Delaware 19802, USA
- Email: hq [at] brainbits.ai
- Phone: +1 302 394 3730
If you have questions about this Policy or our data-processing practices, contact us at the address or email above.
2. Types of Data Collected
We collect the following categories of information:
- Personal Information – Data that identifies you as an individual, such as name, email address, postal address, telephone number, payment details, or other identifiers you voluntarily provide.
- Usage Information – Details about how you interact with the Services, including pages viewed, actions taken, time spent, and referral links.
- Technical Information – Device and connection data such as IP address, browser type, operating system, unique device identifiers, language preferences, and cookies or similar tracking technologies.
Unless stated otherwise, providing Personal Information is mandatory to access core features. Failure to provide such data may limit functionality.
3. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar technologies (collectively, "Cookies") to collect Usage and Technical Information, enhance user experience, remember preferences, and analyze traffic. For details, please review our separate Cookie Policy.
4. Purpose & Legal Basis for Processing
We process your information to:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provide, operate, and maintain the Services, including account creation and billing | Contract performance (Art. 6(1)(b)) |
| Communicate with you, respond to inquiries, and deliver support | Legitimate interest / Contract performance |
| Improve and develop new features, conduct analytics and research (excluding AI-model training) | Legitimate interest (Art. 6(1)(f)) |
| Detect, prevent, and address security or technical issues, fraud, or misuse | Legitimate interest / Legal obligation (Art. 6(1)(c)) |
| Comply with legal obligations and enforce our Terms | Legal obligation |
| Send marketing communications (with opt-out) | Consent (Art. 6(1)(a)) |
Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.
5. Sharing & Disclosure of Information
We may share your data:
- Service Providers – With trusted vendors (e.g., hosting, payment processors, analytics) who process data on our behalf under confidentiality agreements.
- Legal & Compliance – To comply with subpoenas, court orders, or other lawful requests; to protect our rights, property, or safety or that of users or others.
- Business Transfers – In connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
- With Your Consent – For any other purpose disclosed to you and agreed by you.
We do not sell or rent your personal information to third parties for their own marketing purposes.
6. International Data Transfers
BrainBits is based in the United States. We may transfer and process your information in countries outside your own, including countries that may not provide the same level of data protection. Where required, we use standard contractual clauses or other approved mechanisms to ensure adequate safeguards.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When retention is no longer necessary, we securely delete or anonymize the data.
We do not use Client content or Follower conversations to train, fine-tune or otherwise enhance AI models; such materials are used only to configure the Client's own AI Agent and are deleted within thirty (30) days after the Client's account is terminated, unless retention is required by law.
8. Data Security
We employ reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. No Internet transmission or storage system is completely secure; therefore, we cannot guarantee absolute security.
9. Your Rights (GDPR & CCPA/CPRA)
Depending on your jurisdiction, you may have the following rights:
- Access – Obtain confirmation whether we process your personal data and receive a copy.
- Rectification – Correct inaccurate or incomplete data.
- Erasure – Request deletion under certain conditions ("right to be forgotten").
- Restriction – Limit processing in specific circumstances.
- Portability – Receive data in a structured, machine-readable format and transmit it to another controller.
- Objection – Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent – Revoke consent at any time where processing is based on consent.
- Non-Discrimination (CCPA/CPRA) – Exercise privacy rights without discriminatory treatment.
Submit requests via hq [at] brainbits.ai. We will respond within one month (or as required by law). We may verify your identity before fulfilling a request.
10. Children's Privacy
The Services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us personal information, please contact us and we will promptly delete it.
11. Third-Party Services & Links
The Services may link to or integrate with third-party platforms (e.g., social-media or content-hosting sites). We are not responsible for the privacy practices of those third parties. Review their policies before providing personal data.
12. Changes to This Policy
We may update this Policy from time to time. We will post the revised version on this page and update the "Last Updated" date. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.
13. Contact Us
For questions, concerns, or to exercise your rights, contact:
- Privacy Team
- BrainBits Technologies Inc.
- Email: hq [at] brainbits.ai
- Phone: +1 302 394 3730